Scenario: The HR department of your large medical corporation has received numerous complaints from customers and co-workers alleging that employees, mostly in entry-level positions, in various departments have behaved in ways which reflect discriminatory attitudes. A nurse has been accused of showing contempt towards individuals who receive Medicaid. A custodian has referred to a transgender co-worker as a "drag queen" and a "he/she." A cafeteria worker has repeatedly served Muslim staff members foods which contain pork ingredients. A woman has filed a sexual harassment claim with the EEOC alleging male co-workers have repeatedly made sexual advances towards her. Multiple reports have been made regarding discriminatory language towards Black clients and co-workers. Several employees have been reported for aggressively evangelizing to patients and co-workers or asking intrusive questions about the religious beliefs of others.
What we cannot do: Acumen does not provide legal counsel, nor do we serve as a liaison between your organization and regulatory bodies like the EEOC, the DOL, and the Federal Office of Civil Rights.
What Acumen can do: We can conduct an anonymous survey of all employees to determine attitudes towards various protected groups. We will collect quantitative data but also provide for the opportunity for employees to share their qualitative experiences and private thoughts regarding protected classes. Acumen can synthesize the data, analyze it, and present it to your HR and leadership teams. Based on the data, we can work with your organization to provide comprehensive cultural competence training and intervention which reflects the commitment of leadership to diversity and inclusion. Most diversity initiatives fail to reach their objectives or even have the opposite impact and facilitate greater divides and increased hostility; however, a thoughtful approach which observes industry best practices can improve organizational operations, increase productivity and employee morale, and boost profits. Diversity, multiculturalism, and inclusion is Acumen's specialization, and we are committed to helping your organization navigate the complexities of a culturally diverse workplace.